At UK Coach Training, we are deeply committed to fostering a learning environment that honours diversity, champions equity, and ensures inclusion and belonging for all delegates. As we train internal and external coaches across organisations and small businesses, we hold ourselves to the highest standards of professionalism, accessibility, and respect. With values that resonate not only with our ethos but also with the International Coaching Federation (ICF) requirements.

We believe that everyone deserves the opportunity to learn, grow, and thrive. Our mission is to ensure that every individual, regardless of disability, background, or lived experience, feels seen, valued, and empowered throughout their coaching journey. Inclusivity is a cornerstone of effective coaching. It is through recognising and celebrating diverse perspectives that we, as coaches, can truly unlock the full potential within ourselves, our clients, and the environments we serve.

In alignment with ICF’s core values and ethical guidelines, we are committed to addressing discrimination in all forms. We provide equal access to our programmes and are dedicated to removing barriers that may prevent full participation. Whether in-person or online, we work alongside our delegates to understand their needs and provide the necessary adjustments and accommodations to ensure an equitable learning experience for all.

We also embrace the principles of Diversity, Equity, Inclusion, and Belonging (DEIB) by embedding these practices across our training. Through open dialogue, reflection, and experiential learning, we create spaces where everyone can feel empowered to explore who they are as coaches, how their unique identities shape their practice, and how they can foster inclusivity in their work with clients. By equipping coaches with these skills, we contribute to building organisations and small businesses where every individual feels respected and valued.

This is more than a statement. It's a promise and a practice. We are here to support you, champion your growth, and, together, create a coaching culture that truly reflects the richness of humanity. Whether you are an aspiring coach, an established leader, or simply exploring your potential, know that you belong here, and we are proud to walk alongside you on this journey.

Empowering Growth Through Open Communication

At UK Coach Training Academy, we are committed to providing a world-class coaching education and maintaining an environment where every delegate feels supported, respected, and valued. We understand that even in the most collaborative of settings, concerns or grievances may sometimes arise. When they do, we view them not as obstacles but as opportunities to learn, grow, and uphold the high standards we promise to deliver.

Our Complaint and Grievance Policy is designed to reflect our core values of professionalism, integrity, and fairness while aligning with the International Coaching Federation (ICF) accreditation standards. It is structured to ensure that any concerns are handled with sensitivity, transparency, and a focus on resolution and continuous improvement.

Our Commitment to You

We are dedicated to:

• Listening to your concerns with openness and respect.
• Providing a clear and accessible process to address grievances.
• Resolving complaints in a fair, timely, and impartial manner.
• Using feedback as an opportunity to further enhance the experience we provide to all delegates and stakeholders.

What Constitutes a Complaint or Grievance?

A complaint or grievance may arise when a delegate or stakeholder feels dissatisfied with an aspect of their experience with UK Coach Training Academy. This may pertain to the quality of service, the behaviour of staff, the learning environment, assessment processes, or compliance with ICF requirements.

We take all concerns seriously and are committed to addressing and resolving them in alignment with both our organisational values and the professional standards set by the ICF.

Step-by-Step Complaint and Grievance Process

We understand that it requires courage to raise a concern, and we are here to guide you through the process with clarity and support.

Step 1: Informal Resolution

Empowering Dialogue: Whenever possible, we encourage you to raise your concerns informally first. Open communication can often lead to swift and effective resolutions. Speak directly to the individual involved (if appropriate) or raise the matter with a member of our team.

If you are unsure who to speak to, contact us via email at [email protected] or by phone with our Operations Director, Emily Cantrill on 07845 158171, and we will ensure we listen and act appropriately in accordance with this policy.

Step 2: Submitting a Formal Complaint

When Informal Action Isn’t Enough: If you feel the concern hasn’t been resolved informally or requires more formal attention, you can submit a complaint in writing. Please include the following details:

• Your name and contact information.
• A clear description of the issue, including dates and any relevant details.
• Any steps you have already taken to address the concern.
• The outcome you are seeking.

Send your complaint to [email protected] or mail it to 40 Godolphin Road, Penzance Tr20 8JP  with “Formal Complaint” clearly identified in the subject line. You will receive confirmation of receipt within two working days.

Step 3: Internal Review and Resolution

Commitment to Resolution: Upon receiving your complaint, we will conduct a thorough and impartial review. This may involve speaking with you for further clarification, gathering input from relevant parties, and reviewing any supporting documentation.

We aim to resolve all formal complaints within 10 working days, whenever possible. If additional time is required due to the complexity of the matter, we will keep you informed of progress and set clear expectations on the timeline for resolution.

Once we have reached a conclusion, we will provide you with a written response explaining our findings and any steps we are taking in response. Rest assured, all complaints will be handled in strict confidence and in accordance with data protection laws.

Step 4: Escalation and External Referral

Aligning with ICF Standards: If you remain dissatisfied with the outcome, you have the option to escalate your complaint to the International Coaching Federation (ICF). As an ICF-accredited organisation, we honour the ICF’s ethical framework and are fully transparent in allowing external review in the unlikely event this becomes necessary.

For more information on how to engage with the ICF’s complaints process, visit the ICF website: https://coachfederation.org/.

Continuous Improvement

Every grievance helps us grow. Feedback from our delegates is invaluable in shaping the future of our programmes and ensuring we continuously uphold our promise to deliver outcomes of excellence.

We thank you in advance for your honesty and trust in bringing your concerns to our attention. Together, we can create a culture of respect, compassion, and transformative growth, for you, your clients, and the organisations you serve.

If you have any questions about this policy or the grievance process, please don’t hesitate to contact us at [email protected] 

Your voice matters. Your growth matters. And we are here to ensure that every step of your journey with, UK Coach Training Academy is met with the integrity, professionalism, and support you deserve.

UK Coach Training Academy

Enrolment Agreement

Professional Internal Coach Certificate (PIC)
Coaching in the Workplace Training Programme
ICF-Accredited Training Centre

Congratulations on taking the first step toward empowering yourself with the skills and knowledge to make a transformative impact in the workplace as an internal coach. The UK Coach Training Academy is proud to offer our Professional Internal Coach Certificate (PIC), designed to meet the rigorous standards set by the International Coaching Federation (ICF) while supporting your development as a confident, professional coach.

This enrolment agreement outlines the terms and conditions of your participation in this UKCT Academy program. Our shared commitment is to ensure your success while maintaining the highest standards of quality, professionalism, and integrity expected of ICF training centres.

About the Programme

The PIC Professional Internal Coach Certificate is tailored for professionals who want to enhance the coaching culture in the workplace through effective leadership and transformational coaching practices. The programme blends theoretical knowledge, coaching frameworks, and practical application, ensuring that you meet ICF’s core competencies and ethical standards.

This training will prepare you to confidently deliver workplace coaching, develop leadership capacity, and align your skills with broader organisational goals. Whether you choose to train online or in-person, you will be equipped with the tools and support needed to thrive as a certified Professional Internal Coach.

Delegate Commitment

As a delegate, you bring a wealth of potential to this programme, and your engagement is key to realising its full value. By enrolling, you agree to:

1. Actively Participate
• Attend the required live training hours and fully engage with all programme activities.
• Actively contribute in discussions, exercises, and coaching practice sessions, both online and in-person.
2. Complete Programme Requirements
• Fulfill all assignments, including self-study, practical coaching sessions, and assessments, in alignment with UKCT and when applicable, ICF standards.
3. Comply with Ethical Standards
   • Abide by the ICF Code of Ethics throughout the programme, including the commitment to confidentiality, professionalism, and integrity. Both in and outside of the training environment.
   1. Engage in Reflection and Growth
   • Dedicate time for self-reflection on your coaching practice and development areas, and seek feedback for continuous improvement.

   UK Coach Training Academy Commitment

   We are fully committed to equipping you with the skills, insights, and professional support you need to thrive as a workplace coach. As your training provider, we commit to:

   1. Delivering ICF-Compliant Training Providing content and methodologies aligned with the ICF Credentialing Competencies, including live training hours, mentor coaching, and assessments.
   2. Supporting Your Development Creating a welcoming learning environment that encourages growth, and providing personalised mentorship to guide your progress.
   3. Ensuring Ethical Excellence Upholding the ICF Code of Ethics in programme delivery, ensuring that your learning complies with industry standards for quality and integrity.
   4. Offering Flexible Access to Resources Ensuring you have access to relevant programme materials, guides, and tools both in-person and digitally.

   Programme Overview

   Delivery Format:

   • Online: Live webinars, virtual workshops, digital resources, and collaborative platforms.

   OR 

   • In-Person: On-site sessions at designated UK locations, featuring hands-on coaching practice and group interaction.

   Programme Content: Core Modules

   • Introduction to Workplace Coaching.
   • Developing ICF Core Competencies.
   • Coaching Tools and Strategies for Success.
   • Practical Application and Feedback Integration.
   • Professional Standards and Ethics in Coaching.
   • Mentor Coaching: A minimum of 10 hours 3 Individual mentor sessions and 7 group mentoring sessions 
   • Practical Assessments: Real-life coaching scenarios to build competence and confidence. 
   • Supervision: 6 observed sessions with written feedback 

   Hours Required for Certification:

   • 100 coaching hours 70 total training hours, including coaching practice sessions and self-study. Plus 10 hours mentorship as above

   Fees and Payment Information

   • Programme Cost: £ 3500 
   • Payment Terms: Delegates may pay in full or via an instalment plan £750 deposit on booking and £750 monthly over 4 months

   Refund Policy: Supporting Your Journey with Fairness and Transparency

   At UK Coach Training, we believe in empowering your growth and supporting you every step of the way. As part of this commitment, we’ve created a refund policy that balances flexibility with fairness, offering peace of mind while ensuring the integrity of our programs.

   For Full Payments (£3500):

   • Up to 30 days before the program start date: If your plans change and you need to cancel, we will provide a full refund, minus a £250 administration fee, to cover enrolment processing costs.
   • Between 30 days and 7 days before the program start date: Refunds will be issued for 50% of the amount paid.
   • Less than 7 days before the program start date: Unfortunately, due to the preparation and resources allocated for your program, refunds will not be available.

   For Payment Plans (£750 Deposit + 4 x £750):

   • Deposit (£750): The deposit secures your place on the program, and as such, it is non-refundable. We recommend committing to this step with clarity and confidence in your decision.
   • Monthly Payment Refunds (4 x £750):
   • Up to 30 days before the program start date: If the program has not yet commenced, all instalments made after the deposit will be fully refunded.
   • Once the program begins: Payments for any instalments due remain non-refundable. This is because our training involves personalised engagement, ongoing development, and resources that are tailored to your journey from the first session onward.

   Exceptional Circumstances:

   We understand that sometimes life takes unexpected turns. In cases of significant hardship or extenuating circumstances, we encourage you to reach out to us directly. We’ll do our best to work with you and explore options that support your needs, whether that’s deferring your enrolment to a future intake or considering partial refunds on compassionate grounds.

   Why This Policy Matters

   Our refund policy reflects our commitment to honouring your investment in professional development. By offering clear guidelines, we aim to create a respectful and equitable structure for all participants, while ensuring valuable resources are directed toward delivering a transformative learning experience.

   If you have any questions or need further clarity, we’re here to help, because your growth is our priority, and we want you to step into this program with confidence and excitement for what lies ahead.

   Acknowledgement of Certification Requirements

   To qualify for the Professional Internal Coach Certificate, all delegates must:

   1. Complete the 70 hours of training, as outlined in the programme schedule.
   2. Engage in mentor coaching as per ICF requirements.
   3. Successfully demonstrate coaching competency in practical assessments.
   4. Adhere to the ICF Code of Ethics at all times.
   5. Prepare and submit 6 recorded coaching sessions for written supervision and feedback 
   6. Pass the multiple choice assessment with an 80% pass mark

   Agreement Confirmation

   By signing this enrolment agreement, you confirm that you have reviewed and understood the programme structure, policies, and requirements. Your signature acknowledges your commitment to fulfilling the responsibilities outlined and your enthusiasm to join this empowering journey as a Professional Internal Coach.

   Delegate Information

   • Full Name: ______________________
   • Contact Email: ______________________
   • Phone Number: ______________________
   • Preferred Programme Format: Online ☐ | In-Person ☐

   • Signatures

     Delegate Signature: ______________________
     Date: ______________________

     UK Coach Training Academy Representative:

   •   ______________________
     Date: ______________________

     Contact Us

     If you have questions or need further clarity, please don’t hesitate to reach out to us at [email protected]. You are embarking on a meaningful journey of personal and professional growth, and we are honoured to be your chosen training partner.

     Let’s unlock your coaching potential together.

     Warm regards,
     UK Coach Training Academy Team

      

Supporting Your Coaching Journey

At UK Coach Training Academy, we understand that life can sometimes present unexpected challenges, and circumstances may prevent delegates from completing their PIC Professional Internal Coach Certificate as planned. While our aim is to ensure every participant achieves their full qualification, we want to encourage your growth and provide clarity on how partial completion is managed in alignment with ICF-accredited training requirements.

This policy is designed to offer flexibility, uphold professional standards, and recognise the progress you’ve made, while supporting you in achieving your aspirations as a workplace coach.

What Partial Completion Means

Partial completion is applicable to delegates who have successfully attended some components of the program but have not fulfilled all requirements to graduate with the full PIC Professional Internal Coach Certificate.

Completion requirements for ICF-accredited programs include:

1. Training Hours: Full participation in ICF-approved live training (both online and in-person).
2. Skills Assessment: Demonstration of coaching skills to a satisfactory standard as assessed by a qualified mentor.
3. Mentor Coaching Hours: Completion of required mentor coaching sessions, as defined by ICF guidelines.
4. Practice Coaching Log: Submission of your log showing practice coaching hours.

If you are unable to complete any one or more of these components, partial completion can be recorded, and the following options outlined below can help you navigate next steps.

What You’ll Receive

Delegates who partially complete the PIC Professional Internal Coach Certificate will receive:

• A Certificate of Attendance acknowledging the modules or components you have successfully attended.
• A breakdown of completed training hours and submitted coursework, which may be eligible to count towards future ICF-accredited training programs.

Please note that this Certificate of Attendance is not recognised as an ICF-accredited coaching certificate but may demonstrate valuable professional development for your workplace coaching journey.

Options for Moving Forward

We want to empower you to continue reaching your goals. If you are not able to complete the program in full, the following options are available:

1. Deferred Completion:

   You can rejoin future program intakes to complete the outstanding components within 12 months from your original start date, pending availability and schedule alignment.
2. Previously attended modules will be credited, meaning you only need to undertake the remaining requirements.

3. Transfer of Training Hours:

   Any completed training hours can be transferred to another ICF-accredited program, subject to the specific policies of your chosen training provider.
4. We will provide a full, detailed breakdown of your progress upon request, including modules completed and hours logged.

5. Mentorship and Support:

   If you require additional mentorship or guidance before finishing the program, we can work with you to define a personalised plan to help you build confidence and capability in your coaching skills.

Important Notes for Delegates

• Delegates must communicate their request for partial completion or deferment with 30 days' notice, or as soon as circumstances arise.
• Any missed components or incomplete coursework will remain outstanding unless addressed through a deferment or transfer plan.
• Full completion of the PIC Certificate is required to qualify for any official ICF credentialing pathways.

Why This Matters

We’re here to help you succeed—whether that means completing the program all at once or navigating challenges along the way. By supporting delegates with partial completion pathways, we ensure your training investment isn’t lost and that every hour you dedicate to the program moves you closer to becoming the skilled, confident workplace coach we know you can be.

If you have any questions or concerns about partial completion or would like to discuss your options, please don’t hesitate to reach out. We’re here to support you every step of the way.

Warm regards,
The UK Coach Training Team

Payment/Fees Policy

We are committed to providing high-quality professional training to support your development as a workplace coach. To ensure clarity and fairness, the following payment and fee policies apply for the PIC Professional Internal Coach Certificate:

1. Payment Options

• Full Payment: Delegates may choose to pay the full course fee upfront when enrolling.
• Payment Plan: Alternatively, we offer flexible instalment plans to spread the cost of the program. Details of the payment plan, including due dates and amounts, will be provided during registration. Payment plans are subject to an agreement and must be strictly adhered to.

2. Payment Deadlines

• Payment must be completed in full (either as a single payment or the final instalment) by the agreed date prior to completing the program.
• Failure to meet payment deadlines may result in suspension of access to training materials, sessions, or certification submission processes until the account is settled.

3. Cancellation and Refunds Policy

a. Cancellation by Delegate:

• Up to 30 Days Before Start: If cancellation is made at least 30 days before the program begins, a full refund less a £250 administrative fee will be issued.
• From 29 days to 7 days before, 50% of fees will be refunded when payment has been made in full.
• Less Than 7 Days Before Start: Cancellations made less than 7 days before the start of the program will NOT be eligible for a refund. However, delegates may transfer their registration to a future session or another person.
• After Program Start: Once the program has commenced, fees are non-refundable regardless of participation.

b. Cancellation by UK Coach Training Academy:

• In the unlikely event that UK Coach Training Academy cancels or postpones the course, delegates will be offered a full refund or the option to transfer their fees toward a future program.

4. Additional Fees (If Applicable)

• Deferment Fees: Delegates requesting deferment to future course dates may incur a £100 administrative fee.
• Certification Extension: If a delegate needs additional time to submit their coursework (beyond pre-agreed deadlines), an extension fee of £50 applies.

5. Financial Hardship

UK Coach Training Academy is committed to ensuring accessibility to high-quality coaching training. Delegates experiencing financial difficulties may contact us confidentially to explore alternative payment arrangements or eligibility for scholarships (if available).

Partial Completion Policy

While we strive to support every delegate in fully completing the PIC Professional Internal Coach Certificate, we understand that life circumstances sometimes prevent this from happening. This policy outlines how partial completion is handled while adhering to the standards of ICF-accredited training.

1. Definition of Partial Completion

Partial completion refers to situations where a delegate successfully participates in some components of the training program but does not fulfil all requirements for certification. ICF certification requirements include:

• Completion of the designated coach training hours through live online or in-person participation.
• Successful demonstration of coaching proficiency during skills assessments.
• Completion of required mentor coaching sessions.
• Submission of a validated coaching log for practice hours.

2. Process for Partial Completion

Delegates unable to meet the full completion requirements may:

• Receive a Certificate of Attendance to recognise completed hours or sessions. This document demonstrates professional development achievements but is not an ICF-accredited certificate.
• Be provided with a detailed record of their training hours, assessments, and mentor coaching completed, which may be transferrable to another ICF-accredited program (subject to the new provider’s policies).

3. Support Options for Incomplete Delegates

a. Course Deferment
Delegates who are unable to complete the program within the original timeframe may defer to a future session, subject to availability and payment of any applicable deferment fees. Training hours already attended will remain valid for up to 12 months from the original enrollment date.

b. Reentry into Outstanding Components
Delegates may choose to rejoin specific training components or resubmit assessments/practice logs to complete the program requirements, provided this occurs within 12 months.

c. Mentor Support
If additional coaching or feedback is required, delegates may be offered tailored mentorship sessions (additional fees may apply depending on individual needs).

4. Communication of Intent

Delegates must inform UK Coach Training Academy in writing if they are unable to continue the program or need to defer. This written notice should be provided within 30 days of the circumstances arising.

5. Certification Eligibility

For delegates pursuing ICF credentials, it is vital to complete all required training hours, mentor coaching, assessments, and practice logs. Partial completion alone does not qualify for ICF credential application.

6. Retention of Records

UK Coach Training Academy will retain records of all completed training hours and assessments for a period of 24 months, allowing delegates additional time to fulfill requirements if needed.

Commitment to Your Success

Our aim is to assist each delegate in achieving their career aspirations as qualified workplace coaches. Whether through flexible payment options or supportive processes for partial completion, we ensure every investment made in your training journey is valuable and worthwhile.

For any questions or additional support, please contact us directly: [Insert Contact Information]

Warm regards,
The UK Coach Training Academy Team

UK Coach Training Academy Fee Schedule
For Our PIC: Professional Internal Coach Certificate
Coaching in the Workplace Training in the UK – Online and In-Person

Thank you for considering the Professional Internal Coach Certificate (PIC) program at the UK Coach Training Academy. We are passionate about empowering workplace coaches and leaders to unlock their potential, and we believe in keeping our fee structure simple, transparent, and accessible. Below, you’ll find all the details you need.

Our program is designed to meet the rigorous requirements of ICF-accredited training centres, ensuring you receive exceptional standards and a pathway to becoming a certified professional internal coach.

Program Fee Overview:

1. Online Training Option

For delegates seeking the flexibility of learning from their chosen space, our online PIC training offers the same world-class content and support.

• Total Program Fee: £2,700
• What’s Included:
  • 60 hours of ICF-accredited coach-specific training.
  • Live interactive online sessions with expert trainers.
  • Access to course materials, templates, and coaching tools.
  • Supervised coaching practice hours and feedback.
  • Unlimited support via email and live Q&A sessions during the program.
  • Online Optional Pre & Post Course Training access for one year

2. In-Person Training Option

For delegates who prefer face-to-face learning, our in-person PIC workshops run at carefully selected venues across the UK.

• Total Program Fee: £3,500
• What’s Included:
  • 60 hours of ICF-accredited coach-specific training delivered live.
  • Engaging activities, real-world coaching practice, and networking.
  • All training materials and resources provided onsite.
  • Supervised coaching and ongoing feedback to refine your skills.
  • Additional refreshments and are provided during training days. Please bring your lunch.

Payment Plans

Recognising that every delegate’s circumstances are unique, we offer flexible payment options:

1. Single Payment Discount: Receive a £200 discount when paying upfront in full, reducing fees to:

   • Online: £2.500
   • In-Person: £3.300

2. Instalment Plan: Split the total fee into 4 monthly payments at £250 additional cost. Payments will be:

   • Online: £500/ Deposit and  £500 per month 
   • In-Person: £750 Deposit & £750 per month 

Additional Costs and Considerations

• ICF Credential Application Fee: Delegates wishing to pursue ICF accreditation post-training will need to apply directly with ICF. Our team will provide guidance and support through this process. (Additional fee payable directly to ICF; fee varies by credential level).
• Travel and Accommodation: If attending an in-person training venue, travel and accommodation costs are not included in the program fee and will need to be arranged independently.

Next Steps

Whether you’re building your skills as a Coaching Leader or stepping into a formal Internal coaching role, this program is your pathway to success.
For further details or to secure your spot, contact us via:

• [email protected]
• Phone: 01736 695577

We look forward to supporting you as you step confidently into the world of professional workplace coaching. Together, we’ll ensure your growth, and we’re committed to being with you every step of the way. It's time to take the next step in your coaching journey!

Note: Terms and conditions apply; please refer to the full program agreement upon registration.

Refund Policy: Supporting Your Journey with Fairness and Transparency

At UK Coach Training, we believe in empowering your growth and supporting you every step of the way. As part of this commitment, we’ve created a refund policy that balances flexibility with fairness—offering peace of mind while ensuring the integrity of our programs.

For Full Payments (£3500):

• Up to 30 days before the program start date: If your plans change and you need to cancel, we will provide a full refund, minus a £250 administration fee, to cover enrolment processing costs.
• Between 30 days and 14 days before the program start date: Refunds will be issued for 50% of the amount paid.
• Less than 14 days before the program start date: Unfortunately, due to the preparation and resources allocated for your program, refunds will not be available.

For Payment Plans (£750 Deposit + 4 x £750):

• Deposit (£750): The deposit secures your place on the program, and as such, it is non-refundable. We recommend committing to this step with clarity and confidence in your decision.
• Monthly Payment Refunds (4 x £750):
  • Up to 30 days before the program start date: If the program hasn’t yet commenced, all instalments made after the deposit will be fully refunded.
  • Once the program begins: Payments for any instalments due remain non-refundable. This is because our training involves personalised engagement, ongoing development, and resources that are tailored to your journey from the first session onward.

Exceptional Circumstances:

We understand that sometimes life takes unexpected turns. In cases of significant hardship or extenuating circumstances, we encourage you to reach out to us directly. We’ll do our best to work with you and explore options that support your needs, whether that’s deferring your enrolment to a future intake or considering partial refunds on compassionate grounds.

Why This Policy Matters

Our refund policy reflects our commitment to honouring your investment in professional development. By offering clear guidelines, we aim to create a respectful and equitable structure for all participants, while ensuring valuable resources are directed toward delivering a transformative learning experience.

If you have any questions or need further clarity, we’re here to help—because your growth is our priority, and we want you to step into this program with confidence and excitement for what lies ahead.

Warm regards,
The UK Coach Training Team

UK Coach Training Academy: Transfer of Credit Policy
Professional Internal Coach Certificate (PIC) – Coaching in the Workplace Training

At the UK Coach Training Academy, we understand that your learning journey may span multiple organisations, programs, or timelines.

Our Transfer of Credit Policy is designed to empower individuals and organisations by offering flexibility, transparency, and a seamless transition of prior accredited training into our Professional Internal Coach Certificate (PIC).

We are committed to ensuring delegates receive the recognition they deserve for their previous education and experience, alongside maintaining alignment with the standards set by the International Coaching Federation (ICF).

This policy applies to both individuals and organisations purchasing the program.

Eligibility for Credit Transfer

To guarantee consistency, quality, and compliance with ICF requirements, the UK Coach Training Academy will accept and evaluate requests for credit transfer based on the following criteria:

1. ICF Accreditation of Prior Training:

   • Credit transfer is available for coach-specific training completed through other ICF-accredited programs.
   • Training must align with ICF standards and competencies.

2. Scope of Training:

   • Eligible training must closely match the content and learning objectives of the Professional Internal Coach Certificate program.

3. Documentation Requirements:

   • Delegates must provide official certificates, transcripts, or evidence confirming successful completion of prior training.
   • A comprehensive course outline or syllabus detailing topics covered and learning hours must also be submitted.

4. Timeframe:

   • Credit transfer requests are valid for training completed within the previous three years, to ensure alignment with current ICF standards.

Process for Transfer of Credit

Our aim is to streamline the credit transfer process while upholding fairness and integrity.

1. Submission:
   Delegates (or sponsoring organisations) can submit a Transfer of Credit Application to the UK Coach Training Academy via email. This application must include:

   • Evidence of prior training as outlined above.
   • A brief statement detailing how the transfer of credit will support your learning journey within the PIC program.

2. Review and Assessment:

   • Applications will be reviewed by our admissions team within 10 business days.
   • Each application will be assessed against ICF guidelines, program content, and learning outcomes.

3. Approval Notification:

   • Approved credit transfers will be confirmed in writing, specifying the number of training hours credited.
   • If further information is required, we will contact you directly for clarification or additional documents.

Key Guidelines and Limitations

• Maximum Transferable Credit:
  Delegates may transfer up to 20 hours of eligible coach-specific training to the Professional Internal Coach Certificate program.

• Completion of Remaining Hours:
  To ensure all delegates benefit from the core principles and framework of the PIC program, a minimum of 40 hours of live training through UK Coach Training Academy must be completed to qualify for program certification.

• No Partial Credit:
  Credit will not be granted for incomplete courses or training programs that fall below ICF accreditation standards.

• Non-Coaching Training:
  Training or professional development outside of coaching (e.g., general management or leadership courses) is not eligible for credit transfer.

For Organisations Purchasing the Program

We recognise that organisations supporting multiple delegates may wish to transfer prior credit for team members with varying levels of prior coach-specific training. Our policy allows for a tailored approach:

• Organisations can submit a single application listing multiple delegates alongside their prior training records and supporting documentation.
• We will work collaboratively with your team to ensure an efficient review process and smooth credential transfer, always aligning with ICF standards.

Supporting You on Every Step of Your Journey

Here at the UK Coach Training Academy, we believe in recognising the hard work, skills, and experience you’ve already invested in your coaching journey. The Transfer of Credit Policy is another way we support you by ensuring your previous achievements count, without compromising the integrity and excellence of the training program you choose to pursue with us.

If you’d like to discuss your eligibility for a transfer of credit or need further guidance, please feel free to reach out to us via:

• Email: [email protected]
• Phone: 01736 695577

We look forward to working with you and helping you build your aspirations as a professional workplace coach!

Note: This policy is subject to updates to ensure ongoing compliance with ICF standards.

Illness Policy for UK Coach Training Academy Delegates
Professional Internal Coach Certificate (PIC) – Coaching in the Workplace Training

At the UK Coach Training Academy, ensuring the well-being of our delegates is a priority.

This Illness Policy has been developed to support individuals who are enrolled in our Professional Internal Coach Certificate (PIC) training program, both online and in-person and to align with the requirements of the International Coaching Federation (ICF). This policy is designed to accommodate delegates facing temporary health challenges while ensuring the integrity and quality of their learning experience.

Purpose of the Policy

This policy aims to:

1. Provide clear guidelines for delegates experiencing illness during the PIC program, whether online or in-person.
2. Ensure that delegates can continue their progress within the program without compromising their health or learning outcomes.
3. Align with ICF standards for coaching education and maintain accreditation compliance.

Policy Guidelines

1. Reporting Illness

If a delegate becomes ill and is unable to attend an online or in-person training session, they must:

• Inform the UK Coach Training Academy as soon as possible by email or phone.
• Provide details of the illness and the anticipated duration of absence, if known.
• If the absence exceeds three consecutive training sessions, delegates may be asked for medical documentation (e.g., a doctor’s note).

2. Missed Training Hours

ICF standards require a specified number of direct training hours to be completed for program certification. To accommodate delegates experiencing illness:

• Online Training: Missed sessions may be made up by attending future live sessions (subject to availability) or by completing additional assignments and recordings provided by the training team.
• In-Person Training: Missed sessions will be rescheduled whenever possible. If rescheduling is not feasible, delegates may transfer to a future cohort at no additional cost.

The UK Coach Training Academy will work with the delegate on a case-by-case basis to ensure they meet ICF requirements while addressing their health needs.

3. Flexible Learning Options

For delegates facing long-term illness:

• Hybrid Learning Access: Delegates unable to attend in-person sessions may transition to the online format for affected modules, ensuring no disruption to their education if health permits participation.
• Program Deferral: Delegates may defer enrolment to a later session or cohort if illness prevents active participation. Deferral requests will be reviewed individually; there will be no penalty fees for deferrals due to health reasons.

4. Support During Illness

The UK Coach Training Academy is committed to supporting delegates during illness by:

• Maintaining open communication and understanding their unique circumstances.
• Offering extended deadlines for coursework or assignments.
• Providing supplementary materials, such as recorded sessions and written resources, to bridge any gaps in learning.

5. Confidentiality

All information regarding a delegate’s illness will be treated with strict confidentiality in accordance with applicable data protection laws in the UK. Only staff members directly involved in rescheduling or accommodating the delegate will have access to this information.

6. For Organisations Purchasing the Program

If an organisation is supporting delegates who become ill during the PIC program, UK Coach Training Academy will collaborate with the organisation to coordinate solutions. This includes:

• Adjusting the delegate’s training schedule as needed.
• Ensuring compliance with ICF hours requirements to enable certification.
• Providing updates to the organisation (with delegate permission) regarding progress and planned next steps.

Contact Information

Delegates and organisations should contact the UK Coach Training Academy promptly to report illness or discuss accommodations:

• Email: [email protected]
• Phone: 01736 695577

Commitment to Delegate Well-being

The UK Coach Training Academy recognizes the importance of balancing health and education. This Illness Policy ensures that delegates completing the Professional Internal Coach Certificate (PIC) can maintain high-quality learning standards while prioritising their physical and mental health.

If you have questions or need personalised support, don’t hesitate to reach out. We’re here to help.

UK Coach Training Academy

At UK Coach Training Academy, ethical marketing lies at the heart of who we are and how we connect with our clients, partners, and the wider coaching community. As a trusted provider of coaching education and development, we are committed to delivering marketing practices that align with the highest professional and ethical standards, reflecting the values of integrity, respect, and transparency that define our business.

This Ethical Marketing Agreement outlines our principles and practices, ensuring that all marketing activities promote the transformational impact of coaching in an honest, responsible, and purposeful way.

Purpose of the Agreement

The purpose of this Ethical Marketing Agreement is to:

1. Ensure honesty and transparency in all communications—whether verbal, digital, or print.
2. Promote coaching in ways that empower individuals and organisations, respecting their autonomy and capacity for making informed decisions.
3. Uphold standards that reflect the International Coaching Federation (ICF) guidelines, enhancing a shared commitment to professional excellence.
4. Foster trust within the coaching and leadership community, with marketing practices that honour the dignity and aspirations of every individual and organisation we serve.

Marketing Principles

1. Truthfulness and Transparency

• All claims made in our marketing will be clear, factual, and free from exaggeration.
• Results and outcomes of coaching, including the benefits of the Professional Internal Coach Certificate (PIC) and other programmes, will be described honestly, using examples that accurately reflect our delegates’ achievements and potential.
• Tuition fees, programme inclusions, and accreditation credentialing will be communicated in full detail so prospective clients have all the information they need to make confident, informed decisions.

2. Respectful Representation

• All content will celebrate the diversity, growth, and potential of those we serve, avoiding any language or imagery that might exclude, stereotype, or misrepresent individuals or communities.
• We will provide equitable treatment in how we market our programmes to individuals, organisations, and across global networks, with an inclusive approach to accessibility and opportunity.

3. Empowerment Without Pressure

• At UK Coach Training Academy, we believe that coaching is a journey—and we honour each individual's timing and choice in taking that step. Marketing practices will never apply undue pressure, manipulation, or fear-based messaging.
• All prospective clients will be provided with the opportunity to explore detailed information, ask questions, and learn how our programme aligns with their goals before committing to enrolment.

4. Alignment with Ethical Coaching Standards

• As an ICF-accredited training academy, all marketing practices will respect coaching ethics and uphold the professional reputation of the coaching field.
• UK Coach Training Academy will never make misleading claims about certification, accreditation, or the transferability of credentials obtained through our programmes.

Commitment to Responsible Communication

1. Data Protection and Privacy

• We will only collect, use, and store delegate information in compliance with UK data protection laws and the General Data Protection Regulation (GDPR).
• Personal information provided by current or prospective delegates will never be shared or used for marketing purposes without clear consent.

2. Ethical Collaboration with Partners

• Collaborations and partnerships within our marketing activities will be built on shared ethics and the mutual respect of all parties.
• We will ensure that any external marketers, partners, or affiliates adhere to our ethical principles when representing UK Coach Training Academy programmes.

3. Social Responsibility in Advertising

• UK Coach Training Academy will avoid sensationalist advertising or messaging that may unintentionally undermine the professionalism of coaching.
• All testimonials, credentials, and endorsements used in marketing will be authentic, with explicit permission obtained from those being featured.

Marketing Agreement Terms

Responsibilities of UK Coach Training Academy

As an organisation, UK Coach Training Academy agrees to:

1. Uphold ethical marketing practices in every communication and promotional activity conducted by staff, partners, and affiliates.
2. Review and update marketing materials regularly to ensure alignment with evolving ethical standards and professional best practices.
3. Hold ourselves accountable for any concerns raised about our marketing and address such concerns openly, fairly, and promptly.

Responsibilities of Affiliates and External Partners

Any individuals or organisations engaged with promoting UK Coach Training Academy programmes agree to:

1. Adhere to the ethical principles outlined in this agreement and communicate with integrity.
2. Avoid overstating claims or benefits about UK Coach Training Academy programmes.
3. Protect the reputation of coaching as a profession through respectful advertising practices.

Final Statement

At UK Coach Training Academy, we are proud to share the transformative benefits of coaching with professionals across the UK and beyond. Through ethical marketing practices, we aim to inspire, inform, and empower others to embark on their coaching journey with confidence, knowing they are choosing a provider who values their aspirations and respects their autonomy.

If you have questions or feedback related to our marketing practices, we invite you to connect with us directly. Your input helps us grow, evolve, and deliver even greater value for the coaching community we serve.

Contact Us

• [email protected]
• Phone: 01736 695577
• Website: https://www.ukcoachtraining.com

Together, let’s build a coaching future that inspires trust, professionalism, and opportunity.

Note: This Ethical Marketing Agreement is subject to review and enhancement as we continue to evolve our practices in line with ethical standards.

At present, the company is 100% owned by me, Caroline Bowen, and it has been an honour and privilege to drive the vision and direction of this organisation. Looking toward the future, I’m excited to share that two new directors will be joining the team in 2025. This marks an important and positive step forward, as we evolve to enhance the expertise and leadership within the company and continue our journey of growth. Together, we’ll remain focused on delivering exceptional value and opportunities for our clients and community.

We are in the process of applying to become an accredited ICF training centre